Riverside Caravan Park

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

---

Terms and Conditions

Important to Note – Please read the full Terms & Conditions, including our Cancellation Policy, detailed below.

Terms & Conditions:

• Site preferences are not guaranteed and are subject to change until check-in
• All bookings must have a valid credit card
• Parking is provided for 1 vehicle only. Charges will apply for additional vehicles.
• Washing of boats, cars, vans or other vehicles is prohibited.
• No camp kitchen, BBQ or pool facilities are available onsite.
• We do not accept tents, swags or soft-floor camper trailers.
• The maximum number of people staying must not exceed the number of people registered on the booking.
• No fires or open flames are permitted in the park.
• No flammable or dangerous goods are to be stored on sites
• Sites are to be left clean and tidy on departure
• Children under 12 must be supervised while using amenities at all times.
• All garbage must be wrapped in plastic bags before disposing in park bins
• Guests must not conduct any illegal activities from any site or facility within the park.
• Please note, our Reception hours are 9am-5pm. We do not accept arrivals after 5pm.

Noise

• Please respect the peaceful enjoyment of fellow guests. All loud noise must cease between 10pm – 7am
• Generators are not permitted at any time
• Disruptive behaviour will not be tolerated and offenders will be asked to leave immediately.

Keys

• One swipe card and one amenities key will be issued per booking
• Keys and swipe cards must be returned to the office on departure
• Lost keys and swipe cards will be charged at $50 replacement cost

Visitors

• Visitors must park in the entrance carpark and register at Reception
• Visitors staying overnight are charged at $15pp
• Visitor cars are charged at $5 per night and must be parked in the visitors’ carpark subject to availability
• Guests are responsible for their visitors’ behaviour at all times.
• Anyone displaying inappropriate behaviour will be asked to leave immediately.

Pets

• A maximum of 2 dogs are permitted per booking on short-stay sites only
• Dogs must be kept on a lead at all times.
• No pet is to be left unattended
• Barking from dogs and/or aggressive pet behaviour will not be tolerated
• Please bag and seal all dog waste and dispose of in park bins
• Visitors are not permitted to bring pets into the park with them.
• Washing of pet bedding is NOT permitted in park washing machines.

Smoking / Vaping

• Smoking / vaping are not permitted in any of the park buildings or communal areas (i.e. laundries, amenities blocks, reception area).
• If smoking on your site, please be aware of your neighbours and be respectful to their right to enjoyment of their site and space.

Behaviour

Management reserves the right to evict guests from the park who are deemed to be:

• Behaving in a socially unacceptable way, including excessive use of alcohol, use of illegal drugs, violence, abuse or causing damage;
• Disturbing other guests
• Using unacceptable language
• Breaking the park conditions of stay
• Having extra persons on any site not declared at check-in
• NO refund will be given in this circumstance and charges will apply should any damage be caused.

Damage

• Guests are responsible for any damage they or their visitors cause to park facilities.

Power – for powered sites staying 4 weeks plus

• Your site fees include an allocation of 75kw per week for electricity usage
• Excess power usage will be charged as follows:
  76-100 units $25
  101-125 units $50
  126-150 units $75
• Anyone using over 151 units will be asked to leave.

Cancellation Policy:

Low Season (all year except for Qld school holidays / long weekends)

• 1 night deposit payable upon booking
• Balance due 7 days prior to arrival
• Non-refundable within 7 days of arrival

Holiday season

• 1 night deposit payable upon booking
• Balance due 14 days prior to arrival
• Non-refundable within 14 days of arrival

Long stay booking (1-3 months)

• 1 week payable upon booking
• 1 week payable upon arrival
• Weekly payments from thereon (in advance)
• Non-refundable within 28 days of arrival (one month booking)
• Non-refundable with 3 months of arrival (3 month booking)

 

• No refund for early departure.
• No show – no refund
• No refunds are given after check-in should you cut your holiday short for any reason.

Dog Policy:

Dog-friendly for caravanners & camper trailers all year round.

• A maximum of 2 dogs are permitted per booking on short-stay sites only
• Dogs must be kept on a lead at all times unless in a fence or cage
• No pet is to be left unattended
• Barking from dogs and/or aggressive pet behaviour will not be tolerated
• Do not allow your pet to roam on other sites.
• Please bag and seal all dog waste and dispose of in park bins
• Visitors are not permitted to bring pets into the park with them.
• Washing of pet bedding is NOT permitted in park washing machines..

---

Please find our Comparison Document here.

---

Back To Homepage